We offer a generous 30-day return policy for items sold by My Neighbor's Stuff LLC; this means you will have until 30 days after receiving your item to request a return for all items fulfilled by myneighborsstuff.com.
My Neighbor's Stuff is a multi-vendor marketplace. Some of our store vendors do not accept refunds. Please review the vendor's refund policies before purchasing on myneighborsstuff.com.
My Neighbor's Stuff is a multi-vendor marketplace. Some of our vendors who sell on our site do not accept refunds. Please review the vendors' refund policies before purchasing on myneighborsstuff.com.
Your item must be received in the same condition received it, unworn or unused, with tags if applicable, and in its original packaging to be eligible for a full or partial refund.
To initiate a return, contact us at email@example.com. Upon acceptance, we'll send you a return shipping label along with instructions on how and where to send your package. We will not accept any unapproved returns that are sent back to us.
You can contact us with return questions by sending your inquiry to firstname.lastname@example.org.
Damages and issues
Inspect your order upon arrival, then contact us as soon as possible if your item is received damaged, defective, or if the wrong item was received. Doing so will allow us to evaluate the issue in a timely manner and provide you with an exchange or refund.
Exceptions / non-returnable items
There are some circumstances where we cannot accept returns for certain types, such as perishable goods like food, plants, or flowers, products that are customed ordered (such as personalized items or special orders), and Home personal care products like beauty products. Hazardous materials, flammable liquids, or gases can not be returned. Also, returns on sale items or gift cards cannot be accepted or returned.
For exchanges, please return the item back to us, and once we accept your return, place an order for the replacement item.
You will be notified after we've received and inspected your return if the refund was approved or not. If approved, your original payment method will be automatically refunded. Please remember that it can take some time for your bank or credit card company to process and post the refund. Your returned item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging.
Contact us for any return questions at email@example.com.